Marketing Emails

Messages

Understand how reusable message records support marketing sends inside Leadpush.

The Messages screen is the message-level activity log for your workspace. Use it when you need to review which emails were sent, check whether a recipient opened or clicked, inspect bounce or rejection details, and trace a message back to the contact, newsletter, campaign, or SMTP source that created it.

Unlike layouts, snippets, or newsletters, this page is not a content editor. It is an operational reporting view for message records that already exist.

Before you start

  • Open the correct workspace before reviewing messages, since message history is workspace-specific.
  • Use Contacts when you want recipient-level context around one person.
  • Use Newsletters or Campaigns when you want send context scoped to one initiative.

Open the Messages screen

From the dashboard sidebar, go to Messaging -> Messages.

This opens the full messages table for the workspace.

What the messages table shows

Each row represents a single message record. The table includes:

  • Recipient, linked to the contact record
  • Source, showing whether the message came from a newsletter, campaign, or SMTP
  • Provider, when a provider label is available
  • Status, such as pending, sent, delivered, failed, or rejected
  • engagement and delivery state columns such as delivered, opened, hard bounce, soft bounce, and complaint
  • Simulated, when the message was generated as a simulated record
  • Created, showing when the message record was created

If a message has a tag, it appears in the source column below the source label.

Filter and search message records

The Messages screen is designed for investigation and review. You can:

  • search the message table
  • filter by Provider
  • filter by Status
  • filter by Source
  • filter by Event State
  • filter by a Created date range

The Event State filter lets you narrow records by:

  • opened
  • clicked
  • hard bounce
  • soft bounce
  • complaint

Each of those can be filtered as Any, Yes, or No.

Review the source of a message

The Source column helps you understand where a message came from.

Leadpush can show messages tied to:

  • a Newsletter
  • a Campaign
  • SMTP

When the source is a newsletter or campaign, the row links directly to that related record so you can investigate the broader send context.

Expand a message to inspect events

Each row can be expanded to show the event history for that message.

The expanded event table shows events such as:

  • open
  • click
  • bounce
  • rejected

Depending on the event type, Leadpush may also show supporting context such as:

  • clicked URL
  • IP address
  • user agent
  • rejection reason
  • bounce reason

The expanded panel also shows the internal message ID, which is useful when support or engineering needs a precise message record.

How to investigate delivery issues

Use the Messages screen when you need to answer questions like:

  • Was this message delivered?
  • Did the recipient open it?
  • Did the recipient click a link?
  • Was it rejected or bounced?
  • Did the message come from a campaign, a newsletter, or an SMTP send?

For recipient-specific investigation, start from the recipient link and open the contact record. For send-specific investigation, follow the newsletter or campaign link from the source column.

When to use this page instead of other message views

Use Messages when you want a workspace-wide view across all sends.

Use other pages when you want a narrower scope:

Best practices

  • Filter by status first when investigating failed delivery.
  • Use the event-state filters to isolate opens, clicks, or complaints quickly.
  • Follow the recipient link when you need to understand message history for one contact.
  • Follow the newsletter or campaign link when the issue may affect a larger send.
  • Use the expanded event view before escalating a delivery issue so you already have the relevant context.

Troubleshooting

Explore this topic

Continue exploring this topic

Connect this guide to relevant product capabilities, implementation details, and practical email workflows.

ProductMarketing Email PlatformSee how Leadpush connects campaigns, newsletters, audience targeting, reporting, and lifecycle automation.ProductEmail Deliverability MonitoringMonitor mailbox provider performance, investigate delivery issues, and protect sender health.Knowledge baseCampaign ReportingMeasure campaign delivery, engagement, conversion, and execution performance.Knowledge baseNewsletter ReportingReview message delivery, engagement, audience, and conversion results after a send.

Fetch API Data

Call a reusable API request endpoint and store the response for later workflow steps.

Assets

Learn how assets work in Leadpush so your team can manage uploaded images and files for marketing content.