Marketing Emails

Messages

Understand how reusable message records support marketing sends inside Leadpush.

The Messages screen is the message-level activity log for your workspace. Use it when you need to review which emails were sent, check whether a recipient opened or clicked, inspect bounce or rejection details, and trace a message back to the contact, newsletter, campaign, or SMTP source that created it.

Unlike layouts, snippets, or newsletters, this page is not a content editor. It is an operational reporting view for message records that already exist.

Before you start

  • Open the correct workspace before reviewing messages, since message history is workspace-specific.
  • Use Contacts when you want recipient-level context around one person.
  • Use Newsletters or Campaigns when you want send context scoped to one initiative.

Open the Messages screen

From the dashboard sidebar, go to Messaging -> Messages.

This opens the full messages table for the workspace.

What the messages table shows

Each row represents a single message record. The table includes:

  • Recipient, linked to the contact record
  • Source, showing whether the message came from a newsletter, campaign, or SMTP
  • Provider, when a provider label is available
  • Status, such as pending, sent, delivered, failed, or rejected
  • engagement and delivery state columns such as delivered, opened, hard bounce, soft bounce, and complaint
  • Simulated, when the message was generated as a simulated record
  • Created, showing when the message record was created

If a message has a tag, it appears in the source column below the source label.

Filter and search message records

The Messages screen is designed for investigation and review. You can:

  • search the message table
  • filter by Provider
  • filter by Status
  • filter by Source
  • filter by Event State
  • filter by a Created date range

The Event State filter lets you narrow records by:

  • opened
  • clicked
  • hard bounce
  • soft bounce
  • complaint

Each of those can be filtered as Any, Yes, or No.

Review the source of a message

The Source column helps you understand where a message came from.

Leadpush can show messages tied to:

  • a Newsletter
  • a Campaign
  • SMTP

When the source is a newsletter or campaign, the row links directly to that related record so you can investigate the broader send context.

Expand a message to inspect events

Each row can be expanded to show the event history for that message.

The expanded event table shows events such as:

  • open
  • click
  • bounce
  • rejected

Depending on the event type, Leadpush may also show supporting context such as:

  • clicked URL
  • IP address
  • user agent
  • rejection reason
  • bounce reason

The expanded panel also shows the internal message ID, which is useful when support or engineering needs a precise message record.

How to investigate delivery issues

Use the Messages screen when you need to answer questions like:

  • Was this message delivered?
  • Did the recipient open it?
  • Did the recipient click a link?
  • Was it rejected or bounced?
  • Did the message come from a campaign, a newsletter, or an SMTP send?

For recipient-specific investigation, start from the recipient link and open the contact record. For send-specific investigation, follow the newsletter or campaign link from the source column.

When to use this page instead of other message views

Use Messages when you want a workspace-wide view across all sends.

Use other pages when you want a narrower scope:

Best practices

  • Filter by status first when investigating failed delivery.
  • Use the event-state filters to isolate opens, clicks, or complaints quickly.
  • Follow the recipient link when you need to understand message history for one contact.
  • Follow the newsletter or campaign link when the issue may affect a larger send.
  • Use the expanded event view before escalating a delivery issue so you already have the relevant context.

Troubleshooting

Reviewing Campaign Executions

Learn how to inspect campaign executions in Leadpush and trace the exact path a contact took through a workflow.

Assets

Learn how assets work in Leadpush so your team can manage uploaded images and files for marketing content.