Managing Suppressions
Block specific email addresses from future sends, review suppression records, and remove suppressions when appropriate.
Overview
Suppressions are workspace-level email blocks. They help prevent future sends to addresses that should not receive messages from the current workspace.
In the dashboard, you can:
- create a manual suppression for a specific email address
- search and review existing suppressions
- inspect suppression types such as manual, bounce, and complaint
- remove suppressions when they are no longer needed
If you need to manage these records programmatically, use the Suppressions API documentation for the full list, get, create, update, and delete endpoints.
Before you start
- Open the correct workspace before managing suppressions, since suppression records are workspace-specific.
- You need write access in the workspace to create or delete suppressions.
- Have the exact email address ready if you plan to add a manual suppression.
Use suppressions carefully. Removing a suppression can make an address eligible for sending again in that workspace.
Open Email Suppressions in the dashboard
Open your workspace
Go to the Dashboard and switch into the workspace you want to manage.
Open Settings
Use the main navigation to open Settings.
Go to Email Suppressions
Open Email Suppressions from the Settings area.
Create a manual suppression
Click the add button
On the Email Suppressions page, click the Suppression button in the top-right corner.
Enter the email address
Type the email address you want to block.
Create the suppression
Click Create to save the new suppression.
Confirm it appears in the list
The new entry should appear in the suppression table with the manual type.
Review and filter suppressions
Use the suppression table to inspect and narrow the list of records in the workspace.
- Search by email address using the table search field.
- Review the suppression
typebadge on each row. - Use the available table filters to narrow the list by type or created date when needed.
- Sort the table to review the newest or oldest suppression records first.
Remove a suppression
Find the suppression
Search or filter the table until you locate the row you want to remove.
Open row actions
Use the row action menu for that suppression.
Choose Delete
Select Delete and confirm the action when prompted.
Verify the row is gone
After a successful delete, the suppression should disappear from the table.
Understand suppression types
| Type | Meaning |
|---|---|
manual | Added intentionally by a user in the dashboard or API |
bounce | Created because delivery to that address bounced |
complaint | Created because the recipient reported the message as unwanted |