Preferences
Control notification channels across your account, then override them only where a specific workspace needs different behavior.
The Notification Settings area in Account Settings -> Notifications is split into two tabs:
- Global Defaults for account-wide preferences
- Workspace Overrides for the active workspace only
Changes save automatically, so you do not need a separate save button after each toggle.
Understand the two scopes
| Scope | What it controls |
|---|---|
| Global Defaults | The baseline notification behavior across every workspace linked to your account |
| Workspace Overrides | A workspace-specific layer for the workspace currently selected in the dashboard |
Use global defaults when you want consistent behavior everywhere. Use workspace overrides when one workspace needs different notification channels than the rest.
Supported channels
The notification table can show up to four channels:
- In-app
- Webhook
- SMS
Not every notification type supports every channel. When a channel does not apply to a specific notification type, the table shows — instead of a toggle.
Update Global Defaults
Open Notifications
Go to Account Settings and open Notifications.
Select Global Defaults
Choose the Global Defaults tab.
Toggle the channels you want
Turn each supported channel on or off for the notification types you want to change.
The helper text on this tab explains that these settings apply across every workspace linked to your account.
Update Workspace Overrides
Switch to the correct workspace
Use the dashboard workspace switcher first if needed.
Open the Workspace Overrides tab
Go to Account Settings -> Notifications and choose Workspace Overrides.
Toggle the channels you want for that workspace
Adjust only the notification types that should behave differently in the active workspace.
The workspace tab shows the current workspace name so you can confirm which environment you are changing.
Understand the source badges
Each toggle shows a source badge that explains where the active setting comes from:
- system means the current state matches Leadpush system defaults
- global means the current state is being driven by your global account-level setting
- workspace means the active workspace has its own override
These badges are useful when you need to understand whether a setting is inherited or explicitly overridden.
Reset actions
The Notifications page includes two reset actions:
- Reset to System Defaults on the
Global Defaultstab restores global settings to the product-level defaults for each supported channel - Reset Workspace Overrides on the
Workspace Overridestab aligns the active workspace back to the current global behavior
Use the reset actions when the table has drifted too far from the baseline and you want to simplify it instead of flipping many toggles manually.
Best practices
- start with global defaults before introducing workspace-specific overrides
- use workspace overrides sparingly so behavior stays predictable across brands or environments
- review the source badges when troubleshooting why one workspace behaves differently from another
- pair notification planning with Workspaces when structuring brands, clients, or staging environments